Client Testimony

Roel Sarceno

Great job, fast and explains what has happened and what to do to prevent the problem in the future!

Roel is prompt and on time, reasonably priced and is easy to talk with. Well qualified, great experience and is always professional. I would recommend Roel to any of my Friends & Family or other Associates.

The Don, Ret, Elk Grove, CA
Roel is amazing and we have used him twice now. My computer crashed and he fixed it in 2 days. He even went to Best Buy for me to get the parts I needed and didn’t charge me any extra for that service. He then showed me a bunch of things (I am TERRIBLE with technology) to save time and increase my security!!! (Yelp)
Leslie Sategna, Elk Grove, CA
I called SNC for a flat screen Issue. I meet with Roel and he told me my options. He got it fixed really quickly. So I would highly recommend them. Thank you SNC
Tony Tran, Elk Grove, CA
SNC Computer Repair is beyond fantastic. Roel is scary good, honest, helpful beyond belief, and a pleasure to work with. If there were a ten-star rating, he’d get it! SNC is on my computer “panic button” from now on…lol. ;D
Joanne Ramsay, Amazon
Hi my name is Branden Wiens and I wanted to talk about the experience that I had with Sarceno Network Consulting.  I’m a college student, 23 years old, and my laptop is a major asset to me.  I spend a lot of time doing presentations doing work on it making videos etc.  Having my laptop out of commission for several months was a serious problem.  I was concerned because i needed to get back to my work.  I took my laptop into Best Buy and they wanted to charge me close to $300 just to even look at the thing, before they got to actually fixing it.  Sarceno Network Consulting was much cheaper and they were able to get my laptop back to me in as little two days.  So my workflow was not interrupted for too long.  That was a wonderful asset the service was excellent and superb.  The price was very affordable and I would definately highly recommendthem for the future.  They are nice, they are very honest people, and they know their stuff.  So I wouldn’t recommend anyone else.
Branden Wiens , Elk Grove, CA
Roel, I would like to “Thank You Very Much” for assisting Holly with the Set-up for hear computer system. Having your support means a lot to Holly and out family. I hope we get the opportunity to meet you sometime in the near future.
Tom Menasco
Great service. All issues were resolved in a timely manner at a reasonable price.
Jim Acheson, Elk Grove, CA
Landed in America from England, and within days my laptop crapped out – Roel fixed it up there and then disaster averted and laptop all fixed to take back to Blighty.
Ruth Wilson, England
Mr. Sarceno fixed two of my laptops. One needed a keyboard replacement and he recommended the least cost and best quality solution to my complete satisfaction. The second repair at a later date was to replace the DVD player. I was in the middle of a Windows 7 system rebuild to eliminate a virus when the DVD player broke. I only expected Mr. Sarceno to replace the DVD, but he went ahead on his own time to complete the system rebuild. That is what I call excellent customer service! I have since sent him other business and all of those customers have been equally satisfied.
Joseph Papa, Elk Grove
Hi, my name is Erica. I had a problem with my laptop a few days ago. I think it was about last week. The fan was bad. It wasn’t working the computer keeps heating up. So I run over to SNC, and the guy is really good. He actually fixed my computer. He’s very efficient. He fixed my computer in almost less than three days, and the fan is working good as new. 
Erica Tutuwan, Elk Grove, CA
Mr. Sarceno is amazing. I can’t believe how lucky I am to have found him. I was looking for someone to try to recover photos and videos from a formatted memory card. Over the phone he assured me that he could do this. He was very flexible on the process for getting the cards to him. He then spent a lot of time on the cards, calling me several times to give a status update and/or get some information. He was truly a partner in solving my dilemma. I trust his sincerity, knowledge, willingness to go the extra mile, and troubleshooting abilities. You can’t go wrong contacting him. 
Kathy Moroney, Sacramento, CA
Thanks for your dependable & patient service Roel!
We received excellent professional service from SNC computer repair ..Will recommend this company to others. .Very Pleased.
Gloria Marshall, Amazon
Thank you for all your time and support.
Five Star !!!
Piland Electric Inc, Diamond Springs, CA
The service was fantastic. I appreciated the prompt response and the quick and informative communications every step of the way. I was given all the information and options to get my old PC back in shape and with Roel’s advice and suggestions my aging computer has a new lease on life. Since working on my computer he took in my father’s PC and diagnosed its problems. It was a lost cause, but we received the same great service.
Greg Harwell, Elk Grove, CA
Hi, my name is Daryl. I live here locally in Sacramento. I had a very serious problem with my hard drive 48 hours ago. Actually, 24 hours ago, more or less. A lot of my important data on my computer was lost. We’re talking about really important data like financial documents, my credit card information, my social security, my contacts, my work projects. As a matter of fact, I was pretty devastated. My friend, she was a good IT person, couldn’t even help me. I called many places, and none of them could give me an assurance. Immediately, when I found Roel’s contact online, I called him. Right from the moment I made contact with him, he was very promising. I saw honesty in him. He definitely explained to me what he was going to do. He was very down to earth. I knew he was the gentlemen I could have faith in, who could help me recover my data. I never had experience with it before, but I just went with the flow. The moment I made connections with him, sat down with him, he drew it out on the paper for me what the problem was and what his strategy was going to be. I knew I could have full faith in him to get my information fixed. Within 24 hours, he has been able to get every detail back to me; all my data is fully recovered. Thanks to Roel he definitely has helped me with all my information, and I trust him with my business. Everywhere I’ll go. I will definitely advocate my business for him. He is definitely a wonderful man, and I have enjoyed my business with him. Thank you
Darryle Lal , Sacramento, CA
Roel did wonderful good job taking care of our needs for the computer. He is well knowledge necessary and able to do the job. We recommend him for referral to other customers whom need his service.
William Eipper, Elk Grove, CA
Roel, I just wanted to tell you, thank you so so so much for fixing the computers. I just cant tell you how grateful I am. No more stress. It was nice meeting you. Michael couldnt have asked for a better business partner. Have a wonderful night
Teena Zeidman, Sacramento, CA
The last time I had computer problems I took it to The Geek Squad, they had my computer for a week and it cost me HUNDREDS, this company did it remotely so I had NO down time!! I recommended to all my friends! 
Renee Balentine, Discover Bay, CA
Hello, my name is Darryle, I just wanted to give a feed back on our experience with SNC. We had a problem with a Mac Book pro computer laptop and what had happened was that we had a Hard drive problem. And apple was not able to actually pull the data off of the hard drive for us. So what we needed to do was reinstall the operating system. I had to quickly find a company that would be able to bring all the data off the hard drive for us before we had it reinstalled with the actual Operating System. We had Roel help us; he was very helpful and very reasonably priced. It turned out to be just a couple of days of him doing a data recovery. We got everything back that we needed, and it was a very very positive experience. Thank you. 
Darryle Otani, Elk Grove, CA
Sarceno Networking Consulting helped me tremendously. I am a PC gamer, and I had an issue with one of my games. I apparently downloaded a bad virus.  So I called my mom at work, and she helped me find someone who could repair my computer. She went on the Better Business Bureau site and saw a bunch of people. She looked at each of them and suggested Sarceno’s because he was listed has someone who would come out to my house and had great prices. When Roel Sarceno came out he was able to fix my computer. In fact, he made it faster than it was before! I am so grateful I was able to get my issue resolved, and it was fast! I recommend Sarceno Network Consulting. He really knows his stuff. He is also very friendly and passionate about making sure your computer gets fixed. Not to mention he is willing to help me find any parts that I would need if I ever wanted to upgrade my computer in the future!
Jason Calkins, Elk Grove, CA
Hello, my name is Anne. The problem I came with my computer was a virus, I guess it was a virus because it was slowing my computer down. It became so unbearable, that mom told me to get help from people. SO I went everywhere and asked my friends if they can help me with computer work, And I came across this company called SNC, They have low cheap rates. Oh yea, it really fit my budget. So I call them up.  It was really quick I was surprise because last time I went to this a computer repair last took 2 weeks or so. The repair was only 3 days, yea only 3 days. I got my computer back. I think SNC is really good company. And really friendly, nice customer service, They are really knowledgeable within their fields so if I have any future problem, I will definitely come to them.  
Anne, Elk Grove, CA
SNC repair and customer service was outstanding. Roel was polite, timely, and very knowledgeable re computer/network information. He makes himself available, and he makes all attempts to accommodate as well. Knowledge, educating the customer, and customer service are no longer the norm, but I was very impressed and will definitely use & refer his services again 
Lisa Corral, Elk Grove, CA
Thank you so much for your quick solution to our computer issue. We also appreciate the additional help recovering all the data and pictures we would have lost if not for you. You went the extra mile to help out and gave good advice on what to do for future prevention of data loss. It is nice to have an honest technician as we our vulnerable with our computer. Thanks again.
April Weister, Elk Grove, CA
I had a problem with my computer last week, and I had to finish my work urgently. I looked for someone who can fix my computer remotely and found SNC. I got through to them straight away and after an hour, my computer was working again. I was so pleased with the prompt service of SNC, and the fee is affordable. I can recommend SNC to anyone with computer problems. They are good and very efficient.
Savvi Morris, Australia
Solved issue very easily and quickly.
Adco Grier Inc, Gold River, CA
Hi, I’m Kelly and I just want to talk to you today about SNC. When I came to SNC my computer, I broke it, try to take it apart and the owner was really professional, really quick, I got my computer repaired very quickly. Actually sooner than expected. So I think SNC is very professional, very quick. I would recommend them to anyone that I meet. So please give SNC a try, there really great.  
Kelly, Southern, CA
We recommend Sarceno Network Consulting to everyone related to Web Marketing. We had a fantastic time developing content for his website. Roel is a wonderful person to work with who kept giving positive inputs during the process. Whenever we faced dilemmas in writing the content, he was there to guide us. His support helped us to develop content to his satisfaction. We are proud of being associated with him and would recommend him to everyone looking forward to having a great relationship as a client.
Namrata Praharaj, Top League Technologies
SNC was able to guide me on a server problem that was out of my current knowledge level. In the process, they took the time to make sure I understood what was going on and answer any questions I had. Don’t hesitate, you’ve come to the right place for your computer repair!
Argelis Perez, Compu Doctor of Patterson, NJ
When it, comes to IT, Roel is the best. He has over 25 years of extensive hands-on experience; he has worked for Superior Courts Presiding Judge, Superior Courts CEO and Placer County Deputy CEO, Get the best IT support at Sarceno Network Consulting.
David Woodel, Woodel Insurance Services & Financials
Roel was able to not only resolve ALL of our printing and scanning problems at our business, but he was available to troubleshoot over the phone when a certain problem persisted. I highly recommend him for all your computers, scanning and printing needs. Great guy and great service!
Hi, my name is Andrew Delacalzada. Basically a couple weeks ago I need help with my laptop. Basically what happen, when I turn it on, and a blue screen would occur. If you guys don’t know, a blue screen happens when the computer is over used. So I tried to fix it but I couldn’t. Then I went to best buy and then I look on-line. I found the company called SNC. Basically I compared the rates of SNC and Best Buy and SNC was definitely a lower price. Basically what happen is, I called them up, and we talked on the phone for 10 minutes. They were very professional and nice. They ask when do you want it fix? I said now. They came over, I gave them my laptop, two three hours later, they called me up and fixed the problem and my laptop was fixed. And everything was good. Highly recommend SNC to anyone who wants their computer fix. They are low price and they are professionally nice.   
Andrew Delacalzada, Elk Grove, CA
I am writing on behalf of my law firm to let you know that we are very pleased with the quality of service your company has provided White | Mellen over the years. In our business, we are constantly under tight timelines, and thus it is a requirement for all of our modes of communication to be functioning properly at all times. We sincerely appreciate your responsiveness when our computer system and/or phone lines are effected, and we are consistently impressed with       more… 
Jamil White, Louise White Law
Wow! The service I received was AWESOME!!!!!!!. Roel’s IT knowledge is VERY impressive….HE CAN FIX ANYTHING! Thanks again!!! 
Audrey Bough, San Francisco, CA
He makes every effort and successfully recognizes and fix problems at the quickest possible time. I’m extremely happy and satisfied with his knowledge and expertise in the field.
Kimberly Gonzales, Sacramento, CA
My computer was recently infected by a virus, and I wasn’t able to access the internet. And I called several online computer services but only Roel of Sarceno Network Consulting could help. He walked me through it and got my internet connection back. Then he accessed my computer and removes all viruses. I’m so glad I find Roel, otherwise I would have missed my dead line. Thank you so much SNC!. 
Mary, Los Angeles, CA
AMAZING! very impressed with the professional service provided. You came highly recommended from another customer via facebook, (glad i posted i need computer help), SARCENO to the rescue, I was up and running in no time. Remote access is fabulous and Roel had the expertise,knowledge, TRUSTWORTHY and great price, i will recommend to all who cross my path that need computer HELP! Thank you so very much, Roel–I am one extremely happy customer! 
Lucy Meneses, Ontario, CA
He makes every effort and successfully recognizes and fix problems at the quickest possible time. I’m extremely happy and satisfied with his knowledge and expertise in the field.
On behalf of the Placer County Superior Court Bench, Administration and all of our Court staff, I am writing to say thank you for your extraordinary efforts to protect the Court form recent virus attack and to quickly restore our network again. You went above and beyond the call of duty in this crisis, the first of it’s kind to happen to our court.       more… 
Alan V. Pineschi (Presiding Judge), Placer Superior Court
The purpose of this memo is to acknowledge you and thank you for the excellent work that you did on the PCTS-CUBS interace project. As you know, this interface will decrease the workload for staff, save taxpayer dollar, expedite process, and help us provide better service to the public.       more…
Rich Colwel, Deputy CEO/Director of Administrative Services, County of Placer
The purpose of this letter is to offer sincere appreciation for your exemplary commitment to the migration of the courts to their own network.       more…
John Mendes (CEO and Clerk of the Superior Court), Placer Superior Court